Job Description What´s the role? As a Customer Experience Director, you will be responsible for leading the Net Promoter Score (NPS) program, customer journey improvement projects, big data analysis to find opportunities for customer-facing and service process improvements, development of self-care tools for customers, and retention and collection strategy and execution of indicatives. Responsible also for the development of the training curriculum, processes, and policies of customer service agents and management of knowledge management solutions. The focus of projects should be to increase the NPS and loyalty of our customers…
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